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Switching from keywords to real skills with AI in recruitment is about more than just adopting new tech; it’s a fundamental shift away from outdated word-matching. It means embracing tools…

Keeping accurate and up to date consultant information is one of the most persistent operational problems inside any recruitment or staffing process. Project descriptions get outdated, skills evolve, job titles…

When you add AI-powered tools to a recruiter’s day, you’re not just speeding things up: you’re changing the entire dynamic. It’s the difference between reactive firefighting and proactive strategy. Instead…

Attending customer success events is one of the most effective ways to connect with experts, benchmark your strategy, and discover the tools and frameworks that can elevate your team’s performance.…

In this new episode of the Mastering CS podcast, Irina Cismas, Custify’s Head of Marketing, sits down with Kasia Laugenie, Customer Success Director at Jacquard, the generative AI platform helping…

Recruitment teams lose time when onboarding into a new system feels unclear or fragmented. Even simple tasks like adding a consultant or generating a CV can turn into delays when…

Most people believe that high performing teams rely on talent, tools, or a generous budget. That belief survives because it feels comforting. It gives us something neutral to blame. Yet…

Customer engagement is the bread and butter of customer success. Without proper engagement tactics, we wouldn’t be able to onboard accounts, deliver customer outcomes, or reach our MRR targets. One…

As a Customer Success professional, your world revolves around engagement scores, customer health, and adoption metrics. Yet across the hallway, the Chief Financial Officer (CFO) and the finance team are…